BANGE blends cutting-edge functionality with
future-forward aesthetics. Designed by a multicultural team across continents,
our backpacks feature anti-theft tech, ergonomic designs, and sustainable
materials—all wrapped in minimalist, avant-garde styling.

Our globally diverse design team (from Europe,
Asia, and North America) collaborates to create backpacks for the modern
explorer.

We ship **within 24 hours** (Mon-Fri). You’ll get a tracking
number via email.

For faster delivery, we use global
warehouses (US, EU, and Asia) + international carriers like DHL/FedEx. Delivery
times: 

- 3–7 days (local warehouses). 

- 7–15 days (international express).

Customs fees vary by country and are the
customer’s responsibility. We declare accurate product values to avoid delays.

- Contact service@mybange.com
or service@bangevip.com  for a return label. 

- Refunds processed in **3–5 business days**.

Defects in materials/workmanship (e.g., broken
zippers, stitching). *Excludes* damage from misuse or accidents. Submit a claim
at service@mybange.com
with photos.

Yes! Our fabric repels rain and spills. For
heavy storms, we recommend using the included rain cover.

The safe series backpacks include: 

- Lockable zippers or TSA lock + hidden
pockets for passports/cards. 

- RFID-blocking compartments (to protect
credit cards). 

- Slash-proof material (tested against knives and
pickpockets).

Absolutely. Our Pro Series and Urban Commuter
lines have padded sleeves for laptops up to 17”. Check product specs
for details.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

Credit/debit cards (Visa, Mastercard, Amex),
PayPal, and regional options like Alipay/Klarna.

100%. We use SSL encryption and partner with
PCI-compliant processors (Stripe, PayPal). No payment details are stored on our
servers.

Yes! We use recycled materials (e.g., RPET
fabric) and offset carbon emissions for all shipments.

Our factories are WRAP-certified (fair wages,
safe conditions). We audit them annually.

Email service@mybange.com(reply within 12 hours) or service@bangevip.com
(BtoB service).

Yes! Contact service@bangevip.com
or rowena@leiyingleathergz.comfor corporate/group /co-branding orders.

Absolutely! We love hearing from our
community. Share your BANGE adventures – post your story, stunning photos, or cool videos showcasing your
backpack, and email them to service@mybange.com.Each quarter,
we select lucky contributors to receive our newest unreleased products for
FREE! (Limited spots available–your voice
matters to us!) 

Note: By submitting content, you agree to
potential feature on our social media or website.